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Privacy Policy

Privacy Policy

Effective Date: November 2025
Website: https://windowsanddoorsexperts.co.uk/home-page/

1. Introduction

Windows & Doors Experts™ (“we”, “our”, or “us”) is committed to protecting your privacy.
This Privacy Policy explains how we collect, use, and safeguard your personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website, you consent to the practices described in this policy.

2. Who We Are

Windows & Doors Experts™ provides information and guidance on UPVC windows and doors and connects homeowners with trusted, independent installation companies across the UK.

If you have questions about this Privacy Policy, please contact us:

contact us page below

https://windowsanddoorsexperts.co.uk/home-page/

3. What Personal Data We Collect

We may collect and process the following types of personal data when you use our website or services:

  • Contact Information: Name, email address, phone number, and postcode.
  • Project Information: Details about your home improvement needs (e.g. number of windows/doors, property type, etc.).
  • Technical Data: IP address, browser type, operating system, and pages visited.
  • Marketing Preferences: Whether you wish to receive updates or communications.

We only collect data necessary to provide you with relevant information or connect you with vetted installers.

4. How We Use Your Data

We use your personal data for the following purposes:

  • To respond to your enquiries and send requested information.
  • To connect you with qualified and approved installers or suppliers in your area.
  • To manage quotations and follow-up communications.
  • To maintain the quality, safety, and performance of our services.
  • To comply with legal and regulatory requirements.
  • To improve website functionality and user experience.

We do not sell your personal information to third parties.

5. Lawful Basis for Processing

We process your personal data under one or more of the following lawful bases:

  • Consent: You have given us permission to process your information (e.g. when completing a contact or quotation form).
  • Legitimate Interest: We may process your data to provide relevant services you have requested.
  • Contractual Necessity: To fulfil an agreement or communication initiated by you.
  • Legal Obligation: To comply with applicable laws and regulations.

6. Sharing Your Information

We may share your data with:

  • Approved installation partners or suppliers — only to fulfil your quotation or enquiry request.
  • Technology providers — for website hosting, email delivery, or customer relationship management.
  • Regulatory or legal authorities — if required by law.

All partners we work with are required to comply with UK data protection laws and may only use your information for the agreed purpose.

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by law.
Typically, this will be up to 24 months after your last interaction with us unless you request deletion sooner.

8. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

  • Access: Request a copy of the data we hold about you.
  • Rectification: Request correction of inaccurate or incomplete data.
  • Erasure: Request deletion of your personal data (“right to be forgotten”).
  • Restriction: Limit how your data is processed.
  • Objection: Object to processing for direct marketing or legitimate interest purposes.
  • Data Portability: Request your data in a structured, commonly used format.

To exercise your rights, please contact us at info@windowsanddoorsexperts.co.uk.

9. Cookies and Tracking

Our website may use cookies and similar technologies to improve your browsing experience, analyse traffic, and personalise content.

You can manage or disable cookies at any time through your browser settings.
More information about cookies can be found at www.aboutcookies.org.

10. Data Security

We use appropriate technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction.
This includes secure hosting environments, encrypted communications, and restricted access controls.

11. Third-Party Links

Our website contains links to third-party organisations for reference and verification (e.g. BBA, BFRC, FENSA, FCA, Secured by Design, Companies House).
We are not responsible for the privacy practices or content of those external sites.
You should review their respective privacy policies before providing any personal data.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
All updates will be posted on this page with a revised “Effective Date.”
We encourage you to review this page periodically for any changes.

13. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us at:

Windows & Doors Experts

Website: https://windowsanddoorsexperts.co.uk/home-page/